آراء عملائنا
تقييمات الزبائن
Heaven turizmI rented a car from them during my visit to Trabzon. I rented the car from August 27 to September 5, 2024. Unfortunately, I paid more on a refundable basis and unfortunately it was not refunded.Also, the car rental guarantee was not refunded.All these amounts were spent more than two months ago, and their entire existence is a lie
One of the most wonderful companies I have dealt with. The drivers are always there and their treatment is wonderful. I highly recommend them. This is my first dealing with them and it is impossible for it to be the last 😍😍😍
They were dealt with in Trabzon and IstanbulThe drivers are good. During a period of 11 days, 6 drivers passed, the best of whom was Abu Mustafa in Istanbul.The company does not care about the client. I was going on a honeymoon and asked them to prepare rooms for the newlyweds. They told me to give good news and nothing happened. I booked a cabin through them in a grove called Mirror Land. The cabin turned out to be dead and dirty, and we placed it on the river’s water. The drain to drain the shower water did not drain, and the water was cut off for a period of almost a long time.On my return from Istanbul, I text a new driver who does not know Arabic and he wants to take me to an airport other than the airport I am supposed to travel from. I try to contact them but there is no response. I strongly do not recommend working with them.
A tidy and respectful company and very good management, especially the professorTaher and Uncle Kamal, the cars and drivers are excellent, and the timings are very punctualI recommend them
You have shared an amazing video of the flat during the booking procedure. And when I arrive I was shocked with the amount of garbage and dirty environment .. it was a disaster and a shock to me and my family .. we couldn’t wait there for five minutes due to the bad smell and dirty furniture, walls, broken doors, … etc
Thanx Mr SUHAIB For Making Our Life Easy In TRABZON Trips & Helping With The Trips Schedules … Special Thanx To Our Chauffeur & Freind Mr Levant For Being Always Helpful & Accurate …
A more than wonderful trip coordinated by Mr. SuhaibA very nice and organized trip, with no mistakes in booking hotels and cottagesVisiting very beautiful tourist places while taking the time to see many amazing places and viewsWith our wishes to Haven Company for continued success, I especially mention the teacher and Dr. Suhaib, may God bless him and make him happy for his good morals and patience with us🌹Special thanks to Chef Jamal, who was like a dear brother to us, for whom we have all the respect and appreciation 🌹We will be your address in our country, Palestine, to always coordinate with you
It was a beautiful experience, and the staff and office owners were excellent. I thank Suhaib and the driver Abdul Samad very much for everything, and I thank him for helping us with everything.
I am writing this review for Ms Haya from this tourism agency. I would recommend Ms Haya for her excellent communication ability and also for her help with finding you the accommodation that suits your budget. Haya is a bilingual speaker but I was really impressed by her clear English. All the best Haya.
A respectable, trustworthy and reliable company with respectable and well-mannered driversTheir prices are reasonable and their cars are excellentAll thanks and appreciation to all of them, especially Mr. Muhammad and the driver, Mirage
A very nice experience. We thank Mr. Suhaib for beautifully coordinating the trip program and choosing the hotelWe also thank the drivers Anwar and KhalilEveryone was helpfulAn experience that will definitely be repeated with them
A wonderful and cooperative companyAlthough I met them by chance and I was afraid at first, but thank God they were once helpful in everything.I booked a cabin through them, and when I arrived at the cabin, the staff gave me a room other than the one I had booked, and I told them, “This is not what I booked,” and they refused to change it for me.When I spoke to Ms. Haya from the company, within less than 5 minutes, I contacted the cottage owners and they changed the room for me as I had booked ❤️
Best experience of my life. We met Mr. Onur Kurt from Heaven Tourism. He was Professional, Caring and Respectful at all times. He is an expert driver and remained calm and patient always. We were able to catch sunset at the Black Sea, Thanks to his safe and reliable driving skills. He even took us to the places out of his route and waited for us at every place we stopped to take pictures. He places the requested music in car and makes the journey so memorable. I highly recommend him from Heaven Tourism company because he took care of his customers needs so well. I am overall very satisfied and glad that we booked with Heaven Tours and fortunately found an expert driver like him. Thank you again.
Second year with you. May God bless you for your good treatment. Thank you and the driver, Jamal
May God reward them and bless their livelihood. I was initially afraid of booking because I found the company’s link on Google without anyone’s recommendation and I booked with them... the highest level of respect, credibility and ethics. Dealing with them is flexible and excellent and the response is very fast from customer service... Sister Haya Ghareeb from the department Reservations are what we had on the schedule...the highest level of ethics, credibility, and dealings, and did not fall short in everything. We took a van with a driver and a schedule to cities or villages next to Trabzon, such as Uzungol, Hamskoy, and Rize. The drivers’ behavior is very excellent, honest, and respectful. They spend approximately 8 to 10 hours with us daily.I recommend dealing with the company, and God willing, we will recommend it to everyone we know
Fast dealing, flexibility, and punctuality, and I consider them the cheapest and the best. More than once I rented a car with a very nice driver, especially the coordinator. May God make her happy and successful, and she speaks Arabic. An excellent experience and I strongly recommend it
Thank you Heaven Company for the good organization and arrangement of the trip and the credibility. We enjoyed our visit to Trabzon very much. All thanks and appreciation to you.We wish you success
One of the best tourism companiesPunctual and comfortable in dealing, I advise everyone to deal with themGod willing, they are my first and last choice in Trabzon 🌺👍
Private full day tour around TrabzonRespectful driver, good timing, and a competitive price of $125 per trip
Unfortunately, there is no credibility. I contacted an employee named Taher to rent a car as a 2023 model, and I transferred a deposit. When I arrived at the airport, I was surprised that the car was an old 2015 model. I had to pay a $300 deposit. One time, I went out to an area an hour away and spread disbelief since the tires were old. Then I found a key for the tire, so I called the company to ask for help, and they refused. I sat with my family for 6 hours in an area cut off by cold and rain until someone came and asked for help. I paid 1,500 liras to get a key and did not finish changing the tire until midnight. When the car was delivered, the office refused to return the $300 deposit on the pretext that the car had scratches in addition to the value of the tire. Then I contacted the manager. The company's name is Muhammad, and he refused to send a refund of the full insurance amount, and $200 will be unlawfully deducted. I advise against dealing with this company, and God is a witness to what I say.
The apartment was spacious, with two bathrooms, air conditioners, and a good kitchen. The place was close to the airport and we had many services around us, and the company was very cooperative throughout our stay.
This is the first time we deal with an office to coordinate a tourism program, and frankly, it is an office distinguished by its organization, arrangement, staff, and drivers. Mr. Suhaib was very cooperative with us and responded quickly to inquiries. He organized everything for us from our arrival to the airport to our departure from the airport. Also, the driver Zafer had a cheerful spirit and a respectable person. He was like a member of the family. We must thank these two people because they were the reason for the success of our trip in Trabzon.
Reception and farewell in the worst, non-air-conditioned cars in the back cabin, and the smell of smoking is widespread
This is the second time I deal with the company. Three years ago in 2021... and now too. I tried their tours and car rentals. The company is distinguished by its credibility, quality, and excellent prices. The employees are also highly honest and professional, and when we forgot something in the car and asked to retrieve it, it was returned to us at the airport. A very nice experience and will definitely be repeated.I have tried this company three years ago and this year. On both occasions, I have been treated with high level of professionalism and received high quality tours/rental cars for reasonable and copetitive prices. The company and its employees are highly professional and trustworthy… highly recommended and would definitely come back again.
With all honesty and very honesty, sophisticated and excellent treatment, the program is excellent, the driver is cooperative and very receptive to the atmosphere of families and children, and Professor Tariq is a responsive man at all times. Thank you 🌹❤️
I thank Heaven Company and Mr. Tariq for everything, including the speed of response to us, the distinguished drivers, and the distinguished service. I enjoyed dealing with you, and this is not the first time I have dealt with them.
Wonderful dealing, credibility and honestyFast and clear response and competitive pricesBrother Tariq was with us even outside of work with every inquiry and late hoursThe most important thing is the interaction we have not seen with tourism companiesHe deserves all the best and all the support
Excellent service, 100% reliability and reasonable prices...Mr. Tariq was with us moment by moment and paid attention to the smallest details. Nothing was missing. I advise everyone. Thank you, Tariq, for not neglecting it. I swear to God, all my love
I booked a car with them and paid a deposit, and on the day of receipt they changed the type of car and said the car had problems!!! This is the first and last time I deal with them... and I advise dealing with international companies, not local ones, through reliable websites.
Mashallah, may God bless you, it is one of the best tourism companies with the highest level of cooperation, ethics and honesty, and I advise cooperation with this company.
I really enjoyed the trip and was very comfortable with the driver. He was very helpful and helpful, and the tourist schedule was very wonderful.May God bless you in your livelihood
The best company I have dealt with, no price, no honesty, and 24-hour customer service. Everything you need when traveling can be found with them. Thank you.
Very excellent treatment and the driver cooperates with us and is respectfulI advise you to try it and you won't regret it
To be honest, I dealt with Heaven Company and found the credibility and honesty of this company and the concern for the comfort of the company’s customers. Throughout the trip, they are in constant communication and quick response if you need them for anything.They have all our thanks, appreciation and respect, especially Brother Mohammed, General Manager of the companyIn short, the company cares about its reputation, and this is the secret of its successI recommend dealing with them and we wish them further progress and success
All reservations are according to the agreement, but I agreed with them to send me the tourist sites (as a site), not just the name, and they began to procrastinate and did not send the sites. . Another thing: I was dealing with a person named Mustafa, and when I arrived in Turkey, I was surprised by another person with Mustafa’s excuse. Unfortunately, Mustafa did not deliver the information about the previous agreement to the other person, and the reason for that was problematic.
A very wonderful experience, tidy and excellent service, and organized on time 👌🏻It is worth trying and we will have another meeting with them, God willing
I thank the company for its dealings and credibility, and I especially thank Brother Majd for his response to us. Any time I contact him, he responds immediately and meets our needs. This is the first time I deal with them, and God willing, we will repeat it next year.
It was an excellent experience and, God willing, it will be repeated
I booked through Booking and the intermediary between Booking and the place of residence is this office.. The story is that when my reservation came on the same day, he called me and said that we have maintenance at the place of your reservation and we will change it for you with a better one and another location. He put me in a bad place, no air conditioning, late entry, and broken internet.When I called the main accommodation site, they told me that your reservation had people living in it, meaning there was no maintenance, and the employee’s name is Taher from this office, telling me about maintenance, and he surrounded the hotel with a façade of lies and manipulation. May God suffice me for him.
A very reliable company transferred the amount while I was in Kuwait and we enjoyed the wonderful trip with them.. including accommodation, breakfast and transportation with the guide. We enjoyed our stay.. the company’s office is guaranteed and they did not fail with us in anything. I advise you to deal with them with confidence, experience and safety.
I had a problem with the hotel and they stood in front of the hotel and took my full rights
This is the first time we try to travel with a tour company, but the experience was beyond excellent and I give it 10/10 for several reasons. First, credibility and trust are very high, second, flexibility in dealing according to the customer’s desire, and third, prices are excellent compared to the market. In this, I thank the employee Tariq very, very much for his cooperation with us even outside working hours, and I thank the driver Jamal for his flexibility with us every day throughout the trip and for implementing our desires and requests with all compassion. 👏🏻
Honestly and honestly, I dealt with them for the first time on my last trip to Trabzon and Uzungol, and I found them to be punctual, to implement the agreed-upon program, and to have a reasonable price. God willing, on my next trip to northern Turkey, I will contact them.
One of the best tourism companies. All employees and drivers have high ethics, punctuality, respect, and quick communication with the customer
Their service is excellent and we recommend dealing with them, and their prices are low during the seasons
Excellent company, God willing 😍Give us a nice plan,God willing, customer service is available at all times and has a quick response.We went with the driver, Muhammad, who is respectable, courteous and cooperative.I recommend dealing with the company🤩🤩
Good companyBut their cars are normalThey are excellent and respectful drivers, but they do not know Arabic or EnglishBut the drivers are very excellent
Trusting an agency online is a huge challenge however we were so lucky dealing with heaven tourism! We travelled with them in a Trabzon tour for 8 days .. they have planned a daily activities with private car. The activities were the best and it was well planned ! Our tour guide was Hassan and he was the bless of our trip .. thank you Amir and Hassan from Heaven tourism for making unforgettable trip.
May God bless them, they are very cooperative and their service is beautiful. I spent 6 days with them
Thank you, Haven. Frankly, I enjoyed the trip with them. The driver Ibrahim was with us, very respectful, friendly and polite. I thank them for their high trust in the customers. Everyone in the office was, frankly, respectful. May God give them good health, headed by Mr. Muhammad. And, God willing, this will not be the last time I deal with them.
First, I would like to extend my sincere thanks to the staff of this company, especially Mr. Mustafa, as our experience with this company was the first, and to be honest, they were at the utmost respect, credibility, appropriate prices, full adherence to appointments, coordinating trips, and providing cars and drivers with professionalism in work and distinguished ethics. Brother Mustafa used to call us every day and follow up on our affairs first. Powell. And follow us until the end of our trip. I recommend everyone to deal with this company. They have all the appreciation and respect
Frankly, it is the first time I try them and it will not be the last time. They are a beautiful and cooperative company with me. Thank God, the choice was successful. I thank Mr. Ammar for his service to me over the time and for his style and treatment. I thank the driver Ibrahim. I wish that if I came back to deal with them again, he would be there 🤍🤍🤍🤍
Heaven Tourism represents the real meaning of professionalism in their sector. Their great help and support in arranging my vacation in Turkey was unlimited. The availability and great service by Amir is greatly appreciated. Thank you very much Heaven and special thanks to you Amir.
Although all the words of thanks do not fulfill you, even a small part of your rights, in appreciation of your wonderful giving, distinguished effort and hard work, so thank you and all the words of love and loyalty to you, and I wish you to continue more and more.
Frankly, I dealt with them twice and was impressed by their credibility, sophistication, and distinguished dealingsThis is the first time I accept them. I see such credibility in all matters, whether housing, transportation, or timing. May God grant them success.
Peace be upon you, my brother AmerThank you very much for the wonderful service during my trip with you. You are a very respectable company in service.Thank you very much 🌹You are the best 🌷❤️🙏
Haven Tourism thanks all its employees for their honesty in dealing with customers, and I especially thank Brother Amer for his honesty.And the driver, Oguz, visited us during the Eid al-Fitr holidayMay God bless them and guide their steps, wishing them progress and prosperity
Frankly, their treatment was excellent, they were respectful, and they responded quickly if I needed them for anything. The trips were nicely organized, and the driver arrived on time. I thank my brother Jamal for his good manners.
Was great ! we spend a wonderful 5 days in Trabzon.staff were professional and helpful.Thank you again for your kindness and support.
We had agreat experience in Trabzon with Heaven tours.We booked only the airport pickup/ dropoff and tours with (( YAREN AKYUZ)). She was very friendly and helpful all the time. First she confirmed our trip through whatsapp, then she sent the driver to pick us from airport to the office for confirmation. We booked four days: ayder tour, uzongul tour, trabzon city tour, and hedir nabi tour.But two days after we decided to change some plans and she was kindly understanding our will and had no problems in changes.The car was a white vito with a good AC and clean from insideOur driver (( BEDIRHAN )) was turkish and did not speak any english, yet he was very polite, welcoming and smiling all the time. He never complained about our delays and he was always on time and never lateHe also was very well known of all the streets.We loved our experience with heaven tours and definitely recommending them
I have booked a full 2 weeks package with heaven tourism and I am very pleased with the level of services and professionalism. Our travel agent Ms Ikram took a good care of us from the first moment we approached the agency to help us plan our trip till the last day in our stay in Turkey. She was accessible throughout the entire experience and was on top of things and made our vacation a smooth, enjoyable and memorable one. Thank you for all your effortsI booked a full package for 2 weeks with Paradise tour company and I am very satisfied with the level of services and professionalism. Our travel agent, Miss Ikram, took good care of us from the first moment we approached the agency to help us plan our trip until the last day of our stay in Turkey. She was available throughout our entire trip and was on top of things and made our vacation easy, fun and memorable. Thank you for all of your efforts.
All thanks and appreciation to youHonestly, it was a wonderful and successful trip, and I thank you for your servicesMost importantly, thanks to Heaven Company for the credibility and comfort in all dealings of services and speed of responseI also thank Sister Ikram for her continuous cooperation and response to us always and at any time
We were supposed to have booked a yacht (the picture was of a luxury yacht) for an hour for $100, according to the website. On their way. We were surprised that the yacht is a wooden boat with a motor, the duration of the trip is 45 minutes, and the cost is $130.Meaning that nothing was false or true. Moreover, the trip was very boring and let us down. Much lower than expectations. Unfortunately, the price does not reflect the value of the experience.
Fun employees and great serviceProviding the best service in the Black Sea region, this tour company conquers the hearts of people with its fun and polite staff💙
